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Responsibilities

• To provide outstanding service to our customers by answering questions, handling complaints and troubleshooting problems with our products and services.
• Coordinate with other departments concerned and follow up service to customer.
• Record customer information in system completely and keep it status up to date until cases closed.

Qualifications

• Bachelor degree in Marketing, Business Administration or related field.
• 2 years experience in Call center, Customer service or related field. (New Graduated are welcome)
• Knowledge of Call center process.
• Ability to multi-task, prioritize and manage time effectively.
• Good in MS Office
• Good service and open mind.

Responsibilities

• Consolidate internal product requirements,  prioritize and review product life cycle e.g. Product launch, strategy, sales incentives programs,  and stock management together with related functions, as well as to ensure  all necessary activities has executed from all department.
• Balance KPI on sales performance by sales department and product performance e.g. Product phase out monitoring.
• Develop sales and marketing strategies according to customer segments especially for below the line marketing concepts.
• Collaborate closely with sales leaders for campaign and incentive schemes to ensure sales achievement and management.
• Monitor pricing and promotion and review product strategy, benchmark in the market to maximize company profits.
• Monitoring internal (product Performance, feedbacks for all touch points e.g. related parties) and external (market, competitors ,etc.) and review product analysis for each customer segment.

Qualifications

• Bachelor – Master Degree or equivalent
• AT least 5 year experience on marketing field, products and Technical skills.
• Product and Services Knowledge
• Sales Knowledge

Responsibilities

• Planning, Coordinate and organize training and developing both inside and outside the company for all assigned functions.
• Prepare and organize documents related to training. Update training record and responsible for training activities.
• Coordinate with the Department of Skill Development and related department.
• Prepare materials for effective internal communication.
• Conduct the assigned training courses for employees.
• Engagement program.
• Performs all other related duties as assigned.

Qualifications

• Bachelor’s degree in HRM, Psychology, Organization Development, Business Administration or related field.
• 1-2 years’ experience in Human Resources Development and Training.
• Good command of English.

Responsibilities

• Initiate ,create , organize and implement events including internal event, exclusive activities , press conference , corporate event and event for support strategic growth products.
• Develop all event-related material, pre & post event and communication plan as well as marketing material production. Also managing the production of events, including event flow, construction, performance, etc.
• Manage and control the personality of showroom sales staff and foster motivation for a service-oriented mindset.
• Visit the Hafele Designer Studio to monitor service quality, cleanliness, and ensure consistency of Instore media with brand direction.
• Control and supervise team and project expense budgets according to approved plans or budgets.
• Tracking and measuring the results throughout the activities, provide solution to operating network team to ensure that the goals and results are achieved effectively.
• Coordinate with operations, partners, organizers, and other related functions about activities and Event Marketing.

Qualifications

• Bachelor’s Degree in Marketing or related field
• 3-5 years’ experience of Event Marketing or Sales or Marketing
• Good command in English both speaking and writing

Responsibilities

• Develop and maintain a deep understanding of the market, to continually improve our product proposition.
• Develop a dynamic and commercially astute category management team, motivating them to perform to the best of their ability.
• Support the sales and marketing teams in effective communication of your product categories to the wider business and into relevant customer segments.
• Act as an ambassador for raising our brand profile and nurturing relationships with key stakeholders, e.g. customers, suppliers, and industry bodies.
• Working collaboratively within the Supply Chain function to maintain absolute data integrity within a product group, facilitating operational efficiencies and supporting timely response to market opportunities.
• Support the development of all team & department colleagues in the achievement of personal and business objectives.

Qualifications

• Master or Bachelor Degree in business management or related field.
• At least 5 years experience on marketing field, products and technical skills.
• Good in English both speaking and writing.

Responsibilities

• Collaborating with the relevant department to negotiate requirements, costs, quantities, timelines and agreements based on planogram, assortment and signboard criteria.
• Visit stores to inspect and survey planograms, assortments, signboards and market trends.
• Ensures that the planograms, assortments and signboards are pleased in a timely manner.
• Track and submit all related reports to the manager.

Qualifications

• Bachelor’s Degree in any field
• 0-2 experience in merchandise field
• Having experience in retailer business is a plus

Responsibilities

• Control and negotiate with Forwarder and Shipping agents, in term of price, shipment schedule, co-operation with shipper consignee for import shipment
• Take care of improvement and obtaining service level from forwards for shipments worldwide
• Negotiates and monitors prices, payment terms, conditions and delivery lead time with suppliers
• Provide special price for project bidding to support sales team
• Responsible in On-Time delivery Inbound report
• To perform all purchasing workflow as assigned by manager
• To support sales department as per Work Instructions and Procedures

Qualifications

• Bachelor degree in any related field
• Experience at least 3-5 year experience in Overseas purchasing
• Experience working in Trading business
• Good command of English communications written, spoken and listening
• Good command of Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Establish and report a regular regional KPI set around inventories, deliveries, and costs
• Coordinate and support an S&OP process across RSA in a consistent manner and deploy learnings into all countries
• Support a review of freight forwarders used across the region
• Help identify together with PCM the right suppliers to focus on and negotiate with. Lead regional negotiations together with PCM on key regional suppliers relevant for RSA
• Support the supplier consolidation initiatives for RSA and ensure risk management processes are in place for suppliers with high dependency
• Establish best practices in supplier contracts and engagement
• Lead any regional work around SLIM4 deployment and coordinate with countries
• Assess the possibility and coordinate with countries slow moving stock opportunities and support concrete action plans within RSA
• Represent RSA in global process management team for the procure to pay processes
• Participate in worldwide SCM meetings and workshops if requested.
• Support and drive the global and regional sustainability initiatives

Qualifications

• 10 year’s experience in supply chain
• Experience gained in Asia across countries
• Strong project management skills and ability to work with senior stakeholders across ASEAN markets
• Good command of English

Position : Sales Support
–  Documents preparation for sales department
–  Coordinate with other department

Position : Purchasing
–  Documents preparation for purchasing department
–  Contact supplier for purchasing order

Position : Customer Service
–  Documents preparation for customer service department
–  Contact with customer for aftersales service
–  Prepare manual and work instruction

Position : Quality Assurance
–  Verifty product quality both inbound – outbound
–  Prepare inspection report

Position : Human Resources
–  Support recruitment process
–  Support training process
–  Support compensation and benefit process

Position : Finance
–  Verify invoice document
–  Prepare PR document
–  Support Accounting and finance process

Responsibilities

• Conduct in-person or virtual training sessions for employees, customers, and partners.
• Utilize various training methods and materials, such as presentations, workshops, and hands-on exercises, to ensure effective learning.
• Develop and update training materials, including presentations, manuals, and online resources, to reflect product updates and changes.
• Work closely with the marketing and product teams to ensure training content aligns with the latest product messaging and positioning.
• Collaborate with product managers, subject matter experts, and other stakeholders to identify training needs and objectives.
• Design and develop engaging and effective training programs that cover product knowledge, features, and best practices.
• Stay current with product updates, enhancements, and industry trends to maintain a deep understanding of our offerings.
• Act as a go-to resource for product-related queries and support team members in addressing customer inquiries.
• Collect feedback from training participants to continuously improve training programs.
• Evaluate the effectiveness of training initiatives and make recommendations for enhancements.

Qualifications

• Bachelor’s degree in a relevant field.
• Proven experience as a Product Trainer or in a similar role.
• Strong understanding of the product and the ability to convey complex concepts in a clear and understandable manner.
• Excellent communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with e-learning platforms and tools.

Responsibility

• Responsible for increases revenue by acquire new customer basis to the company and maintain relationship with old customer.
• Contact and visit existing and potential customers and propose the products, promotion and activity plan.
• Provide & identify product specification as per requirements to business partner
• To study and understand the needs of the customers and to prepare quotation, tenders or other sales related documents for the customers.
  In this process may be required to give a presentation and negotiate with the customer.
• Follow up customers and close sale.
• Coordinates sales effort with sales management, marketing, supply chain management, accounting, logistic and after sales service.
  Ex. Ensure the order by checking inventory / material planning team / coordinate product installation with the after-sales service team.
• Take care of customers, receive all queries from customers and solve all complaints.
• Monitor PROJECT ONWER & Project List for selling product, product briefing,
• Making/Updating daily, weekly and monthly sale reports about customer appointment and the meeting for keep in files.

Responsibilities

• Work with Category Manager in developing category plan and strategies to improve product sales in term of product strategy, new launch product, analysis and monitoring eg. Selecting, pricing and positioning.
• Develop category related sales tools and documents and records according to company policies and support for product advertising, marketing collaterals, trade shows and promotional events.
• Collaborate closely with related parties for supply chain management to achieve inventory turnover goals and maximize sales and ensure timely merchandise delivery.
• Build strong working relationship with customers for new business opportunities.
• Communicate information about new products and changes to relevant teams within the company

Qualifications

• At least graduated B.S. in Marketing, Business Administration or any relate field.
• At least 2-5 years in experience on Product Engineer, Product Specialist, Marketing Specialist or any relate field.
• Strong in English communication skill (Have a Toeic or an Ielts score are better).

Responsibilities:

• Product owner to carry out action plan according to NPD roadmap + category strategy on product group assigned.
• Development of product specification and other related information material.
• Comparison of product and specification, calculation of costing and pricing.
• Contact and negotiate with existing and new suppliers including regular travel to supplier for evaluation, exchange on product innovations, developments, opportunities and establish relationship.
• Creation of technical document for product launch (IPI, draft of catalogue page, drawing)
• Creation, maintaining, supporting and administrative in ERP database.
• Handling of inquiries & product improvements and SPR.

Qualifications:

• Bachelor’s Degree in Engineering (Preferred Mechanical/IE/Electrical)
• Basic knowledge of Purchasing and Logistics.
• Understanding of production and production methods is an advantage.
• Understanding of material and finishing methods is an advantage.