Contact Center Officer
- To provide outstanding service to our customers by answering questions, handling complaints and troubleshooting problems with our products and services.
- Coordinate with other departments concerned and follow up service to customer.
- Record customer information in system completely and keep it status up to date until cases closed.
- Bachelor degree in Marketing, Business Administration or related field.
- 2 years experience in Call center, Customer service or related field. (New Graduated are welcome)
- Knowledge of Call center process.
- Ability to multi-task, prioritize and manage time effectively.
- Good in MS Office
- Good service and open mind.
Product Marketing Manager
- Consolidate internal product requirements, prioritize and review product life cycle e.g. Product launch, strategy, sales incentives programs, and stock management together with related functions, as well as to ensure all necessary activities has executed from all department.
- Balance KPI on sales performance by sales department and product performance e.g. Product phase out monitoring.
- Develop sales and marketing strategies according to customer segments especially for below the line marketing concepts.
- Collaborate closely with sales leaders for campaign and incentive schemes to ensure sales achievement and management.
- Monitor pricing and promotion and review product strategy, benchmark in the market to maximize company profits.
- Monitoring internal (product Performance, feedbacks for all touch points e.g. related parties) and external (market, competitors ,etc.) and review product analysis for each customer segment.
- Bachelor – Master Degree or equivalent
- AT least 5 year experience on marketing field, products and Technical skills.
- Product and Services Knowledge
- Sales Knowledge
- Planning, Coordinate and organize training and developing both inside and outside the company for all assigned functions.
- Prepare and organize documents related to training. Update training record and responsible for training activities.
- Coordinate with the Department of Skill Development and related department.
- Prepare materials for effective internal communication.
- Conduct the assigned training courses for employees.
- Engagement program.
- Performs all other related duties as assigned.
- Bachelor’s degree in HRM, Psychology, Organization Development, Business Administration or related field.
- 1-2 years’ experience in Human Resources Development and Training.
- Good command of English.
Senior Officer Event Marketing
- Initiate ,create , organize and implement events including internal event, exclusive activities , press conference , corporate event and event for support strategic growth products.
- Develop all event-related material, pre & post event and communication plan as well as marketing material production. Also managing the production of events, including event flow, construction, performance, etc.
- Manage and control the personality of showroom sales staff and foster motivation for a service-oriented mindset.
- Visit the Hafele Designer Studio to monitor service quality, cleanliness, and ensure consistency of Instore media with brand direction.
- Control and supervise team and project expense budgets according to approved plans or budgets.
- Tracking and measuring the results throughout the activities, provide solution to operating network team to ensure that the goals and results are achieved effectively.
- Coordinate with operations, partners, organizers, and other related functions about activities and Event Marketing.
- Bachelor’s Degree in Marketing or related field
- 3-5 years’ experience of Event Marketing or Sales or Marketing
- Good command in English both speaking and writing
- Develop and maintain a deep understanding of the market, to continually improve our product proposition.
- Develop a dynamic and commercially astute category management team, motivating them to perform to the best of their ability.
- Support the sales and marketing teams in effective communication of your product categories to the wider business and into relevant customer segments.
- Act as an ambassador for raising our brand profile and nurturing relationships with key stakeholders, e.g. customers, suppliers, and industry bodies.
- Working collaboratively within the Supply Chain function to maintain absolute data integrity within a product group, facilitating operational efficiencies and supporting timely response to market opportunities.
- Support the development of all team & department colleagues in the achievement of personal and business objectives.
- Master or Bachelor Degree in business management or related field.
- At least 5 years experience on marketing field, products and technical skills.
- Good in English both speaking and writing.
- Collaborating with the relevant department to negotiate requirements, costs, quantities, timelines and agreements based on planogram, assortment and signboard criteria.
- Visit stores to inspect and survey planograms, assortments, signboards and market trends.
- Ensures that the planograms, assortments and signboards are pleased in a timely manner.
- Track and submit all related reports to the manager.
- Bachelor’s Degree in any field
- 0-2 experience in merchandise field
- Having experience in retailer business is a plus
Purchasing Officer / Sr. Officer
- Control and negotiate with Forwarder and Shipping agents, in term of price, shipment schedule, co-operation with shipper consignee for import shipment
- Take care of improvement and obtaining service level from forwards for shipments worldwide
- Negotiates and monitors prices, payment terms, conditions and delivery lead time with suppliers
- Provide special price for project bidding to support sales team
- Responsible in On-Time delivery Inbound report
- To perform all purchasing workflow as assigned by manager
- To support sales department as per Work Instructions and Procedures
- Bachelor degree in any related field
- Experience at least 3-5 year experience in Overseas purchasing
- Experience working in Trading business
- Good command of English communications written, spoken and listening
- Good command of Microsoft Office (Word, Excel, PowerPoint).
- Excellent communication, negotiation, and interpersonal skills.
Regional Supply Chain Manager
- Establish and report a regular regional KPI set around inventories, deliveries, and costs
- Coordinate and support an S&OP process across RSA in a consistent manner and deploy learnings into all countries
- Support a review of freight forwarders used across the region
- Help identify together with PCM the right suppliers to focus on and negotiate with. Lead regional negotiations together with PCM on key regional suppliers relevant for RSA
- Support the supplier consolidation initiatives for RSA and ensure risk management processes are in place for suppliers with high dependency
- Establish best practices in supplier contracts and engagement
- Lead any regional work around SLIM4 deployment and coordinate with countries
- Assess the possibility and coordinate with countries slow moving stock opportunities and support concrete action plans within RSA
- Represent RSA in global process management team for the procure to pay processes
- Participate in worldwide SCM meetings and workshops if requested.
- Support and drive the global and regional sustainability initiatives
- 10 year’s experience in supply chain
- Experience gained in Asia across countries
- Strong project management skills and ability to work with senior stakeholders across ASEAN markets
- Good command of English
Intership at Head Office
Position : Sales Support
– Documents preparation for sales department
– Coordinate with other department
Position : Purchasing
– Documents preparation for purchasing department
– Contact supplier for purchasing order
Position : Customer Service
– Documents preparation for customer service department
– Contact with customer for aftersales service
– Prepare manual and work instruction
Position : Quality Assurance
– Verifty product quality both inbound – outbound
– Prepare inspection report
Position : Human Resources
– Support recruitment process
– Support training process
– Support compensation and benefit process
Position : Finance
– Verify invoice document
– Prepare PR document
– Support Accounting and finance process
- Develop and implement a strategic training plan, aligning training initiatives with business goals and product roadmaps.
- Lead and inspire a team of trainers, ensuring a positive and collaborative work environment.
- Collaborate with product managers and subject matter experts to identify internal and external training needs.
- Designed, developed, and continuously enhanced engaging and effective product training programs.
- Conduct internal training sessions for sales teams, covering product features, benefits, and effective selling techniques.
- Deliver external customer training sessions, ensuring clients have a comprehensive understanding of our products and can maximize their utility.
- Utilize e-learning tools and platforms to create interactive and self-paced training modules.
- Stay abreast of advancements in e-learning technology to enhance the effectiveness of training initiatives.
- Maintain an in-depth understanding of our products, features, and updates.
- Act as the go-to resource for product-related queries, supporting internal teams and customers.
- Gather feedback on training programs from internal and external participants to enhance content and delivery.
- Collaborate with cross-functional teams to ensure alignment between training outcomes and product development.
- Bachelor’s degree in a relevant field.
- Proven experience as a Training Manager, preferably in a technical product environment.
- Fluent English communication skills, both written and spoken.
- Strong technical product knowledge.
- Vibrant personality with excellent interpersonal and communication skills.
- Proficiency in developing and delivering training using e-learning tools.
- Detail-oriented with organizational and multitasking abilities.
Product Trainer / Sales Trainer
- Conduct in-person or virtual training sessions for employees, customers, and partners.
- Utilize various training methods and materials, such as presentations, workshops, and hands-on exercises, to ensure effective learning.
- Develop and update training materials, including presentations, manuals, and online resources, to reflect product updates and changes.
- Work closely with the marketing and product teams to ensure training content aligns with the latest product messaging and positioning.
- Collaborate with product managers, subject matter experts, and other stakeholders to identify training needs and objectives.
- Design and develop engaging and effective training programs that cover product knowledge, features, and best practices.
- Stay current with product updates, enhancements, and industry trends to maintain a deep understanding of our offerings.
- Act as a go-to resource for product-related queries and support team members in addressing customer inquiries.
- Collect feedback from training participants to continuously improve training programs.
- Evaluate the effectiveness of training initiatives and make recommendations for enhancements.
- Bachelor’s degree in a relevant field.
- Proven experience as a Product Trainer or in a similar role.
- Strong understanding of the product and the ability to convey complex concepts in a clear and understandable manner.
- Excellent communication and presentation skills.
- Ability to work collaboratively with cross-functional teams.
- Familiarity with e-learning platforms and tools.
Key Account Executive (Modern Trade)Responsibilities
- Collaborates with the Modern trade Sales Manager for the central role in steering Modern Trade management with aim to continuously improve share of shelf vs. competitors and to amplify impact of product visibility on consumers, Ensure that products are availability for consumers
- To service, develop and manage a key account executive team and portfolio of accounts in line with the Brand/BU strategy
- Collaborates with product managers and marketing team to build sales promotion and product communication
- Build a strong partnership and strong collaboratively working relationship with modern trade key account
- Manage accounts sales growth and profitability in line with BU/entity objectives
- Create and implement an annual business plan taking into account all levers growth: trade agreements, marketing actions, merchandising and retails opportunities, profitability, trade term, securing sites
- Monitor the account’s performance against business plan and develop alternative strategies when needed
- Communicate critical business information to the appropriate internal contacts for action Develop and manage the team to ensure that they work properly together with PC Manager to win space and market share at each outlets
- Minimum 2 years of Modern trade management experience
- Bachelor’s degree or above in marketing or any related fields
- Relevant experience in international, modern companies
- Former experience/background in modern trade sales is highly recommended
- Knowledge of market, customer expectations and brand
- Strong Presentation skills and negotiation skill
- Track record of problem solving and analytical skill Fluency in spoken and written English
Key Account Executive (Project Business)
- Responsible for increases revenue by acquire new customer basis to the company and maintain relationship with old customer.
- Contact and visit existing and potential customers and propose the products, promotion and activity plan.
- Provide & identify product specification as per requirements to business partner
- To study and understand the needs of the customers and to prepare quotation, tenders or other sales related documents for the customers.
In this process may be required to give a presentation and negotiate with the customer.
- Follow up customers and close sale.
- Coordinates sales effort with sales management, marketing, supply chain management, accounting, logistic and after sales service.
Ex. Ensure the order by checking inventory / material planning team / coordinate product installation with the after-sales service team.
- Take care of customers, receive all queries from customers and solve all complaints.
- Monitor PROJECT ONWER & Project List for selling product, product briefing,
- Making/Updating daily, weekly and monthly sale reports about customer appointment and the meeting for keep in files.
- Bachelor degree in any related field.
- 1-3 years experience in Sales Executive, Sales Representative, Sales.
- Knowledge of Architecture Hardware, Furniture Fittings, Sanitary and Home Appliance would be advantage.
- Selling skill, Negotiation skill, Planning and Organizing, Presentation skill and Problem solving & Decision Making.
- Service minded, Very good communication and Interpersonal skills.
- Good command of English.
Product Specialist (Furniture Fittings)
- Work with Category Manager in developing category plan and strategies to improve product sales in term of product strategy, new launch product, analysis and monitoring eg. Selecting, pricing and positioning.
- Develop category related sales tools and documents and records according to company policies and support for product advertising, marketing collaterals, trade shows and promotional events.
- Collaborate closely with related parties for supply chain management to achieve inventory turnover goals and maximize sales and ensure timely merchandise delivery.
- Build strong working relationship with customers for new business opportunities.
- Communicate information about new products and changes to relevant teams within the company
- At least graduated B.S. in Marketing, Business Administration or any relate field.
- At least 2-5 years in experience on Product Engineer, Product Specialist, Marketing Specialist or any relate field.
- Strong in English communication skill (Have a Toeic or an Ielts score are better).
Sales Admin OfficerResponsibility
- To acknowledge and appropriately greet and assist every customer in a timely manner
- To be able to take orders and impart information over the telephone or e-mail courteously
- To provide sales and product introduction for overflow and bounced calls from Sales Team where immediate assistance is required and the Sales Team is not immediately available, offering seamless transition to the sales process whenever possible
- To generate quotation and process customers orders following format displayed on screen, and enter necessary information, ensure an accurate and prompt service as well as to answer stock to customer over phone calls
- To maintain a good relationship with all existing customers and build rapport with prospective new accounts
- To ensure that orders are accurately recorded, processed and delivered
- Bachelor in Business Administration or equivalent
- Strong interpersonal and communication skills and the ability to work effectively
- Organized and able to work under pressure and time constraints
Product Engineer (Architectural Hardware)
- Product owner to carry out action plan according to NPD roadmap + category strategy on product group assigned.
- Development of product specification and other related information material.
- Comparison of product and specification, calculation of costing and pricing.
- Contact and negotiate with existing and new suppliers including regular travel to supplier for evaluation, exchange on product innovations, developments, opportunities and establish relationship.
- Creation of technical document for product launch (IPI, draft of catalogue page, drawing)
- Creation, maintaining, supporting and administrative in ERP database.
- Handling of inquiries & product improvements and SPR.
- Bachelor’s Degree in Engineering (Preferred Mechanical/IE/Electrical)
- Basic knowledge of Purchasing and Logistics.
- Understanding of production and production methods is an advantage.
- Understanding of material and finishing methods is an advantage.